Income Tax Refund

https://www.tin-nsdl.com/images/minus.gifIn which cities the refund banker has been implemented ?

The refund banker facility is operational for non-corporate taxpayers assessed all over India.

https://www.tin-nsdl.com/images/minus.gifWho will send the refund to me?

The State Bank of India (SBI) is the refund banker to the Income Tax Department (ITD). The Cash Management Product department of SBI (CMP SBI) processes the refunds under the refund banker scheme. Details of refunds are forwarded to CMP SBI by the ITD. CMP SBI processes the refunds and sends the refund intimation to the taxpayer.

https://www.tin-nsdl.com/images/minus.gifHow will the refund be sent to me?

Refunds are generated in two modes i.e., NEFT and paper . If the taxpayer has selected mode of refund as NEFT (direct credit in the bank account of the taxpayer) at the time of submission of income return the taxpayer’s bank A/c (at least 10 digits ) and IFSC code of bank branch and communication address are mandatory .

For taxpayers who have not opted for NEFT refund will be disbursed by cheque or demand draft.

For generation of refund through paper cheque bank account no, correct address is mandatory.

https://www.tin-nsdl.com/images/minus.gifHow can I know the status of my refund?

The taxpayer can track the status of its refund from HERE

Refund status can be tracked by entering the PAN and Assessment Year for which refund is to be tracked.

Status of the refund can also be tracked by contacting the help desk of our company.

https://www.tin-nsdl.com/images/minus.gifIf I have shifted my residence whom should I contact for updating my correspondence address for receipt of refund?

The tax payer should contact at acsystcn@gmail.com and inform about the change in the correspondence address.

https://www.tin-nsdl.com/images/minus.gifIf my bank account has been closed how will I get refund credit into the account?

In case of change or updation in the bank account number the taxpayer should provide us the correct account number along with the IFSC code where credit is to be effected.

https://www.tin-nsdl.com/images/minus.gifWhom do I contact if the refund dispatched has not been received?

The tax payer can contact its local post office with the speed post ref no displayed at the NSDL-TIN website.

https://www.tin-nsdl.com/images/minus.gifI have received the physical NEFT refund advice and status of refund is “paid” on website of refund status track but my account has not been credited. Whom do I contact?

In case credit is not effected in the taxpayer account through NEFT but the refund advice has been received by the taxpayer AND the status shown is “paid”- in that case, the tax payer should contact his bank or SBI. You should contact SBI at the following address.

Cash Management Product (CMP)
State Bank of India
SBIFAST
31, Mahal Industrial Estate
Off Mahakali Caves Road
Andheri (East)
Mumbai – 400 093.
Phone Number: 18004259760

https://www.tin-nsdl.com/images/minus.gifI have neither received the physical NEFT refund advice and status of refund is “unpaid” on website track. Whom do I contact?

The tax payer should provide the correct account number and IFSC code to concerned Assessing officer, where credit is to be effected. The Assessing Officer will inform SBI to send a fresh refund cheque to the taxpayer.

https://www.tin-nsdl.com/images/minus.gifIf the date of encashing the refund cheque expires, whom should I contact?

The tax payer should contact their Assessing Officer as well as CMP SBI at the below address:

Cash Management Product (CMP)
State Bank of India
SBIFAST
31, Mahal Industrial Estate
Off Mahakali Caves Road
Andheri (East)
Mumbai – 400 093.
Phone Number: 18004259760 or email at https://www.tin-nsdl.com/images/itro-email.gif

https://www.tin-nsdl.com/images/minus.gifIf somebody else’s refund cheque / advice is delivered to me what should I do?

You should contact SBI at the following address and return the refund cheque / advice.

Cash Management Product
State Bank of India
SBIFAST
31, Mahal Industrial Estate,
Off Mahakali Caves Road,
Andheri (East)
Mumbai – 400 093
Phone Number: 18004259760 or email at https://www.tin-nsdl.com/images/itro-email.gif

https://www.tin-nsdl.com/images/minus.gifIs there any method available to know whether the refund record has been generated for the taxpayer?

The taxpayer can track the status of its refund from the NSDL-TIN website www.tin-nsdl.com by clicking on “Status of Tax Refunds”.

Refund status can be tracked by entering the PAN and Assessment Year for which refund is to be tracked.

Status of the refund can also be tracked by contacting the help desk of SBI at 080-26599760.

https://www.tin-nsdl.com/images/minus.gifWhom do I contact for queries related to payment of refund which has been processed by ITD?

For any payment related query the taxpayer should contact SBI at 18004259760 or email at https://www.tin-nsdl.com/images/itro-email.gif.

https://www.tin-nsdl.com/images/minus.gifWhom should I contact for refund related queries?

For any refund related query the tax payer should contact Aaykar Sampark Kendra at 0124 2438000 or email at https://www.tin-nsdl.com/images/refund-email.gif.

For refund related query/ or any modification in refund record relating to Return processed at CPC Bangalore, the CPC may be contacted by the taxpayer on 1-8004252229 or 080-43456700.